Frequently asked questions
Quick answers about MySalesGirl.
Is MySalesGirl an online marketplace?
No. It is your personal sales assistant. It helps you prepare adverts and keep records; you sell to your own customers.
Do I need technical knowledge?
No. Take a picture, set a price, share. The help articles show each step.
Can I use it on my phone and computer?
Yes, in a web browser. Sign in with the same account on both to see the same records.
Can I upload pictures from my device?
Yes — from your camera, gallery or computer files. No internet picture links are needed.
Why is my picture not appearing on WhatsApp?
Some phones and most computers cannot attach a picture automatically. The app then downloads the picture — open WhatsApp, tap 📎 and attach it.
Why does Telegram receive only text or a link?
Telegram’s web link can only carry text. Use the share menu on your phone, or attach the downloaded picture.
What if my products disappear?
Check that you are signed in to the right account (Settings shows it). The demo shop does not save changes. If records are still missing, report a problem.
How do I recover my account?
Use “Forgot password?” on the Sign in page, or Continue with Google if you joined with Google.
How long is the free trial?
Seven days for each eligible new shop, once per account. No card is needed.
What happens when my trial expires?
Paid features are limited, but your records are never deleted. You can still view them and upgrade at any time.
How do I pay?
Through Paystack on the Subscription plans page.
I was charged but my plan is not active.
Wait a few minutes and reopen Subscription plans. If it is still not active, contact support with category “Subscription and billing” and include your Paystack reference.
How do I report a wrong balance?
Use Report a problem → “Incorrect order or debt record”. Hide private customer details in any screenshot.
Can I delete my account?
Yes. Open Help & support → Delete my account and submit a request.
How do I contact support?
Use the Contact support form. Contact channels appear on the Help page once our team has set them up.
Still stuck? Contact support or read the Help Centre.